ibajee Privacy Policy

1 Who We Are

ibajee is an online gaming and sports betting platform operating at ibajee.live. We provide a range of entertainment products to players in Bangladesh, including slots, crash games, live casino, poker, fishing games, and sports betting. When this Privacy Policy refers to "ibajee", "we", "us", or "our", it means the ibajee platform and the team responsible for operating it.

ibajee acts as the data controller for the personal information you provide when registering and using the platform. This means we are responsible for deciding how and why your personal data is collected and processed. We take that responsibility seriously, and this Privacy Policy is our commitment to being transparent about our data practices.

If you have any questions about this Privacy Policy or about how ibajee handles your personal data, you can contact us at any time via live chat on the platform or by emailing [email protected]. We aim to respond to all privacy-related enquiries within 48 hours.

2 Data We Collect

ibajee collects personal data in two main ways: information you provide directly to us, and information we collect automatically when you use the platform. Here is a clear breakdown of what we collect and why.

Information you provide directly:

• Full legal name and date of birth (required for account registration and age verification).
• Contact details including mobile number and email address.
• Payment information including your bKash, Nagad, or Rocket mobile wallet number.
• Identity documents such as National ID card or passport (required for KYC verification).
• Any communications you send to our support team via live chat or email.

Information collected automatically:

• Device information including device type, operating system, and browser type.
• IP address and approximate geographic location.
• Session data including login times, pages visited, and time spent on the platform.
• Gaming activity including games played, wagers placed, and transaction history.
• Cookie and tracking data as described in Section 6 of this policy.

3 How We Use Your Data

ibajee uses the personal data we collect for specific, documented purposes. We do not use your data for anything beyond what is described in this policy without first obtaining your explicit consent.

ibajee does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where automated systems flag an account for review — for example, as part of fraud detection — a member of the ibajee team will always review the case before any action is taken.

4 Legal Basis for Processing

ibajee processes your personal data on the following legal bases, depending on the specific purpose of the processing:

• Contract performance: Processing your registration data, payment information, and gaming activity is necessary to provide the ibajee service you have signed up for.
• Legal obligation: ibajee is required by law to verify the identity of players, maintain transaction records, and report certain activities to regulatory authorities. This processing is mandatory and cannot be opted out of.
• Legitimate interests: ibajee processes certain data — such as device information and session data — to protect the security of the platform, prevent fraud, and improve the service we offer. We have assessed that these legitimate interests do not override your privacy rights.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only with your explicit consent. You can withdraw this consent at any time.

5 Data Sharing and Third Parties

ibajee does not sell your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary for the specific purpose:

• Game providers: Licensed third-party game providers such as PG Soft, Pragmatic Play, and JDB receive limited data necessary to deliver their games on the ibajee platform. These providers are contractually bound to handle your data securely and in accordance with applicable privacy laws.
• Payment processors: bKash, Nagad, and Rocket receive the payment information necessary to process your deposits and withdrawals. ibajee does not store your full payment credentials on its own servers.
• Identity verification services: Where required for KYC compliance, ibajee may use third-party identity verification services. These services are bound by strict data processing agreements.
• Regulatory and legal authorities: ibajee will disclose personal data to law enforcement, regulatory bodies, or other authorities where required to do so by law, court order, or regulatory requirement.
• Business transfers: In the event of a merger, acquisition, or sale of the ibajee business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer in advance.

6 Cookies and Tracking Technologies

ibajee uses cookies and similar tracking technologies to make the platform work properly, to understand how players use the platform, and to improve the overall experience. Here is a breakdown of the types of cookies we use:

• Essential cookies: These are required for the platform to function. They manage your login session, remember your preferences, and ensure the platform operates securely. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: These help us understand how players navigate the platform — which pages are most visited, where players spend the most time, and where they encounter difficulties. This data is anonymised and used solely to improve the platform.
• Preference cookies: These remember your settings and preferences, such as your preferred language or display settings, so you don't have to reconfigure them every time you visit.
• Marketing cookies: With your consent, ibajee may use cookies to deliver relevant promotional content within the platform. You can opt out of marketing cookies at any time through your account settings.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of the ibajee platform. For the ibajee mobile app, similar tracking technologies are used and can be managed through your device's app permissions settings.

7 Data Retention

ibajee retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Here is a general guide to our retention periods:

• Account data: Retained for the duration of your account and for a minimum of 5 years after account closure, as required for regulatory compliance.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, in line with financial record-keeping requirements.
• KYC documents: Retained for a minimum of 5 years after the completion of the business relationship, as required by anti-money laundering regulations.
• Support communications: Retained for 2 years from the date of the last communication, unless a longer period is required for an ongoing dispute or legal matter.
• Analytics data: Anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual player.

When your data is no longer required, ibajee will securely delete or anonymise it. You can request early deletion of your personal data by contacting our support team, subject to any legal retention obligations that prevent us from doing so.

8 Data Security

ibajee takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including payment information and identity documents.
• Strict access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their role.
• Regular security audits and penetration testing of the ibajee platform and infrastructure.
• Comprehensive logging and monitoring of all access to personal data, with alerts for unusual activity.
• Staff training on data protection and security best practices.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ibajee will notify you and any relevant regulatory authorities as required by law, without undue delay.

9 Your Privacy Rights

As an ibajee player, you have a number of rights over your personal data. ibajee is committed to making it easy for you to exercise these rights. Here is what you are entitled to:

To exercise any of these rights, contact the ibajee support team via live chat or email at [email protected]. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request.

10 Children's Privacy

The ibajee platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on the ibajee platform or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a report, ibajee will promptly investigate, suspend the account in question, delete any personal data collected from the minor, and return any deposits made, minus any amounts already wagered. ibajee cooperates fully with parents, guardians, and authorities in all cases involving minors.

ibajee uses age verification tools during the registration process and reserves the right to request proof of age at any time. Accounts where the player cannot verify they are 18 or older will be suspended pending verification.

11 Changes to This Privacy Policy

ibajee reviews and updates this Privacy Policy periodically to reflect changes in our data practices, changes in the law, or improvements to the platform. The "Last Updated" date at the top of this page shows when the policy was most recently revised.

When we make material changes to this Privacy Policy — meaning changes that significantly affect how we collect, use, or share your personal data — we will notify you by email and via an in-platform notification at least 7 days before the changes take effect. For minor changes, such as corrections to wording or clarifications that do not affect the substance of the policy, we may update the policy without prior notice.

Continued use of the ibajee platform after the effective date of any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, you should stop using the platform and contact us to close your account.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how ibajee handles your personal data, please get in touch with us. Our support team is available 24 hours a day, 7 days a week.

• Live Chat: Available directly on the ibajee platform and mobile app — the fastest way to reach us.
• Email: [email protected] — we aim to respond to all privacy-related emails within 48 hours.

For questions about your account, payments, or responsible gaming, you can also visit our FAQ page or our Responsible Gaming page for more information.